PayLoro is the newest eWallet App in the Philippines that aims to deliver convenience to its users through e-Wallet services such as bills payment, send money, cash-in/cash-out, eLoad, QR payment, and remittance.
After successfully downloading PayLoro App:
We require these steps for identity verification as a means to help you protect your account.
PayLoro can only be used by those of legal age (18+).
We currently only accept foreign nationals with a Chinese passport. For other foreign nationals, you can still get fully verified if you possess any valid Philippine ID listed upon registration and if you use a Philippine mobile number.
After finishing the registration process, the PayLoro team will send an email updating you if the verification was successful or not.
If you received an email from the PayLoro team stating your registration was not successful, you may register again taking into account the reason for the failed verification.
Please be informed that all email updates for the registration process will state the reason why your registration was not successful.
PayLoro follows one (1) account per user policy, this is to ensure the security of all PayLoro users.
PayLoro's services can only be used in the Philippines for now, but the App can already be downloaded in these countries:
From the PayLoro App:
To change the mobile number linked to your PayLoro account:
If you linked a prepaid/postpaid mobile number to your PayLoro account:
From the PayLoro App:
PayLoro shall have the right to automatically suspend or block the PayLoro Wallet in the event that PayLoro has reason to believe that the PayLoro Customer’s PayLoro Wallet may be used for fraudulent or suspicious transactions or by an unauthorized person. PayLoro may, but shall not have, the obligation to inform the PayLoro Customer prior to suspending or blocking the PayLoro Wallet for such reason.
You can also see our T&C on our website www.payloro.com
In the event that someone hacked your PayLoro account, please contact customer service for immediate action, we can temporarily block your account to avoid future unauthorized transactions.
Call or email our customer service for the request. We need to verify your account before we proceed. Please provide the necessary verification questions below:
PayLoro’s eWallet limit is PHP 100,000 per month.
There is no minimum maintaining balance required.
ATM Withdrawal - the standard ATM withdrawal fee would be Php 12.00.
Convenience fees will depend upon the merchant partner.
PHP 100,000 is the monthly eWallet limit set by the Bangko Sentral ng Pilipinas. PayLoro is working on increasing the eWallet limit to serve you better.
You may contact any of the following for customer care:
Customer service hotline - 85395360 or +639190560705
Customer service email - cs@payloro.com
Social media sites (Facebook and Instagram) - @PayLoroPH
You may file a complaint within 7 days from the date of the transaction.
It will take 24 hours-30 days to resolve the complaint that was filed, but we’ll make sure to help you with your concern ASAP.
Our customer service representatives will be glad to help you out. Give us a call at 85395360 or +639190560705 for any questions our FAQ page hasn’t answered.
You may sign-up via our Merchant Application Form or email sales@payloro.com
For both options:
If you already have a personal account and want to be a merchant partner, contact sales@payloro.com or fill out our Merchant Application Form: https://forms.gle/C4wQQRcTR6KzMDbZ9 to apply.
After verification from our Sales Team, we will then change your Individual account to a Merchant Partner account with your own QR Code for accepting payments from customers.
Via the QR Code that will be provided to you. You need to show your store's QR Code to the PayLoro customers to accept payments.
Kindly contact any of our Customer Service numbers: 85395360 or +639190560705. You may also email them at cs@payloro.com
The merchant partner and customer need an internet connection as PayLoro App cannot be accessed and used offline.
QR payment on PayLoro App is currently limited to PayLoro subscribers only.
Restart your PayLoro App if any problem occurs.
For further assistance, you can call our Customer Service hotline numbers: 85395360 or +639190560705.
No, the generated QR Code does not expire.
Yes, you can download PayLoro App and create an account.
PayLoro App's services can only be used in the Philippines for now, but the App can already be downloaded in these countries:
Currently, this service is not yet activated but it will be up soon on PayLoro App!
Currently, this service is not yet activated but it will be up soon on PayLoro App!
Yes, you can send money to non-PayLoro users via "Cash-out" or "Send Money" then "Send to Others" on PayLoro App.
Yes, a non-PayLoro user can send money to a PayLoro eWallet via Over-the-Counter transactions from a PayLoro partner outlet.
There is no convenience fee when sending from a PayLoro eWallet to another PayLoro eWallet.